At ORCHAI, we want you to have a smooth and satisfying shopping experience.
- Orders can be cancelled within 24 hours of placing the order, provided they have not been shipped.
- Once an order has been shipped, it cannot be cancelled.
- Due to the nature of our herbal infusion products, opened or used products cannot be returned or refunded.
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and photographs.
- Approved refunds will be processed to the original payment method within 2 - 5 business days.
- Shipping charges, where applicable, may be non-refundable.
For any questions or refund requests, please contact us at msnswellness@gmail.com.
ORCHAI reserves the right to review each refund or cancellation request on a case-by-case basis.
